What forms of payment do you accept?
We accept all major credit cards. Squarespace is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure credit card data is safe and secure.

How long does it take for my order to ship?
Physical products such as Calligraphy Starter Kits are shipped 1-2 business days after cleared payment. Calligraphy services for wedding envelopes or place cards will be 1-2 weeks after paper materials and final payment has been received. 

All orders are shipped via USPS First Class mail or USPS Priority Mail. US residents will be emailed a tracking number when your order has shipped. Items that exceed 13 ounces are shipped USPS Priority Mail. US shipping takes 3-5 days and International shipping takes 2-4 weeks, depending on customs. Please make sure your address entered is correct. We are not responsible if items are shipped to the wrong address. Shipping includes costs for packaging materials.

Do you charge sales tax?
We charge 7% sales tax on all orders placed in South Carolina. 

Do you do refunds or exchanges?
In general, all sales are final, with no refunds. Please keep this in mind and read all item descriptions before making a purchase. If you are unhappy with your purchase or it is not what you expected, please contact us and we can work something out. If an order arrived damaged or there was an error made on our part, we will replace the item at no additional charge.

Do you offer discount codes or coupons?
Yes, from time to time, we offer exclusive coupon codes on our InstagramFacebook and our newsletter.

What is your privacy policy?
We respect your privacy and will never sell, loan, rent, trade or give away any personal information provided. Any personal information given is only to be used for the services such shipping your order to your address.

I have a question. 
I'd be happy to help! For inquiries or questions, please fill out the contact form or email me directly at paulene@leenmachine.com.